ConeXware, Inc. has established this Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.
"Personal Information" means any information that may be used to identify an individual, including a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit ConeXware, Inc.'s Web pages without telling us who you are or revealing any Personal Information about yourself.
ConeXware, Inc. strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, ConeXware, Inc. intends to adhere to the principles set forth in this Privacy Policy. Our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.
Data Collection
ConeXware, Inc. collects Personal Information when you place an order for one of our products, request support from ConeXware, Inc., sign up for a newsletter, or submit a PowerArchiver skin.
When you place an order for one of our products, ConeXware, Inc. collects Personal Information as required to complete your order. This data includes your name, address, phone number, IP address and credit card details, depending on the payment method selected.
ConeXware, Inc. sometimes collects limited non-personally identifying information your browser makes available whenever you visit a Web site. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.
When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your Personal Information with us.
Data Usage
Personal Information is strictly used for processing orders, or to contact you regarding a support request and newsletter update. Personal Information is not used for any other purposes.
The ConeXware, Inc. support staff uses the LiveAgent support ticketing system for your support questions. Sending a support request requires no further information than your name and email address, which are used solely for contact purposes in regards to your support request. Your data is relayed by LiveAgent. You can find out more about LiveAgent's data protection and privacy policy at liveagent.com/gdpr.
Cookies and Other Tracking Technologies
When you place an order for PowerArchiver or other ConeXware, Inc. products, our Web page utilizes "cookies" to uniquely identify your browser. A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. ConeXware, Inc. uses cookies only to correctly identify you throughout the order process.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will not be able to place an order for a ConeXware, Inc. product on our Web site.
Information Sharing
We do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:
- We have your consent.
- We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf — for example, for payment processing (credit card). These service providers have access to personal information that is required for their tasks. When this is done, they are prohibited from using this information for other purposes and it is subject to agreements that oblige those parties to process such information only based on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
- We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of ConeXware, Inc., its users or the public.
In the event of a transfer of ownership of ConeXware, Inc., such as acquisition by or merger with another company, we will provide notice before any Personal Information is transferred and becomes subject to a different privacy policy.
ConeXware, Inc. may be required to disclose personal information in response to lawful requests by public authorities.
Choice
You may choose whether or not to provide Personal Information to ConeXware, Inc. The notice we intend to provide where ConeXware, Inc. collects Personal Information on the Web should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit most of ConeXware, Inc.'s websites, but you will not be able to place an order or request support, as ConeXware, Inc. would need to contact you for support requests and order completion.
The PowerArchiver Release Newsletter is an opt-in e-mail newsletter to inform you when ConeXware, Inc. products have been updated. You will not be contacted for any marketing purposes beyond software update notices. If you wish to unsubscribe, you can do so by visiting the newsletters section.
Protecting Your Information
ConeXware, Inc. takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Your data is encrypted with strict measures, and access to your Personal Information is restricted to ConeXware, Inc. employees who may require access to the information in order to operate, develop, or improve our services.
Updating Your Information
To the extent that you do provide us with Personal Information, ConeXware, Inc. wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the Web, our goal is to provide a means of contacting ConeXware, Inc. should you need to update or correct that information. If for any reason those means are unavailable or inaccessible, you may contact us via e-mail with updates and corrections to your Personal Information.
If you wish to request access to, review, or erase your Personal Information, please contact privacy@conexware.com.
Children's Privacy
ConeXware, Inc.'s websites and products are not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age.
Commitment to Privacy
Protecting your privacy online is an evolving area, and ConeXware, Inc. is committed to meeting these demands. For more information about our practices regarding specific information or services that are not covered in this Privacy Policy, please contact us.
International Data Transfers
ConeXware, Inc. is established in the United States and processes data primarily in the U.S. Where Personal Information is transferred from the European Economic Area, the United Kingdom, or other jurisdictions to the U.S., we take appropriate steps to ensure such transfers are subject to adequate safeguards consistent with applicable law.
EU / UK individual rights
EU and UK individuals have rights under applicable law including the right to access, correct, or delete Personal Information that we hold, the right to restrict or object to certain processing, and the right to data portability. To exercise any of these rights, please contact privacy@conexware.com. We respond to verified requests within forty-five (45) days. EU/UK individuals also have the right to lodge a complaint with their local supervisory authority.
FTC jurisdiction
The U.S. Federal Trade Commission (FTC) has jurisdiction over ConeXware, Inc.'s privacy practices. ConeXware, Inc. employees who handle Personal Information from Europe are required to comply with the principles stated in this Policy.
Contact Information
Questions, comments, or complaints regarding this Privacy Policy or our data collection and processing practices can be mailed or emailed to:
ConeXware, Inc.
11654 Plaza America Dr. #350
Reston, VA 20190
USA
privacy@conexware.com
