AutoUpdates not working

[Master-of-Magic]

Hi guys,
I've been using PA for many years now, but this Patchbeam technology is a pity. While it's working fine on my home network, it drives me crazy behind my corporate firewall and proxy.

I've entered my proxy information in the settings dialog as with most other programs. But whenever I start Patchbeam (or PA does it by itself), the complete interface freezes for several minutes (~3-5) preventing me from using PA or aborting the updates. I just used Process Monitor from Sysinternals to check what's going on.
What irritates me are several things:

• I cannot see any network activity neither from the POWERARC.EXE nor from the PatchBeam.Exe
• Although these two processes are creating >20000 file and regsitry accesses during the first few seconds, they seem to completely sleep for the rest 4 minutes of freezing
• After Patchbeam starts, It takes around a minute to display the special news in the lower half
• After the five minutes, PatchBeam teel me there were no updates found and that my currently used versions (PA 12.12.02, PB 1.01.07) are the most recent

This leaves me with 3 questions: Why does it take so long? Why is it freezing and which process actually tries to get the updates from the server? And shouldn't it show me PA 13 as an update?

Before you ask: The behavior is the same since PatchBeam was introduced - it never worked for me. It also affects every machine in using in office. So currently I have to update manually and disable PatchBeam completely.

Any help is appreciated

[spwolf]

Hi,

There is obviously problem due to the firewall, it seems it gets blocked by something... possibly AV as well? Because if it shows empty, it means it could not access the internet.

As to the news, thats displayed by Internet Explorer system control, actually not PowerArchiver itself. So if it shows after a minute, thats not related to PA itself.

We need to setup something similar to see why is it not working.

[Master-of-Magic]

Hi spwolf,
I also believe that the request gets blocked somewhere. But I believe more it's a proxy problem and not a firewall one (as long as you're not using special ports). The firewall would ask for access and despite that, it works with other programs flawlessy.

I just tried to install the Virtual drive at work - no chance. This time patchbeam just closes without any message after searching for a while. No error, no success - nothing.

Could you maybe give me an example on how a working proxy configuration looks like? Or how I could check that PA is actually using the proxy that I've entered in the options dialogue correctly?

[Mili]

Hello,

Here is the direct link to PA's VD drivers;
http://dl.patchbeam.com/conexware/pa...rt15003int.exe

[spwolf]

let us know if the link works properly or not...